During this past week, Sage North America hosted a stop in Los Angeles and San Francisco on their annual Sage Inspire Tour. The Sage Inspire Tour is a one day educational conference, where Sage employees hold informative sessions on real-world business challenges and share ideas about workable solutions. I attended…
The power of Customer Relationship Management (CRM) systems continues to grow. Gartner predicts that by the year 2017, the CRM market will be a $36 billion dollar industry. The number of problems a CRM system can solve for a sales and service organizations is amazing. However, I can’t tell you…
Fifteen years ago, the most important jobs of a CRM or ERP reseller were to know how to make our software work on your network (sometimes not an easy task), to know how to modify the software to mirror your business processes, and to provide training to your end-users. We…
A customer relationship management (CRM) system has the ability to make a business more streamlined and customer-oriented through target market identification, task management and conversion progress tracking. A well designed CRM system is a competitive tool for companies and professionals. Consider the following 5 elements. Identify and Target Your Market…
Regarding the use of CRM, it’s not that salespeople are lazy, they just have different priorities. It is hard for a sales person to see the value in reporting what is going on with the customers every time they have contact. If you want your sales team to truly…
DSD Business Systems offers a wealth of knowledge on our website. Today we’re highlighting our Sage CRM Knowledge center that includes 12 short videos to help you fully leverage the features in Sage CRM. Visit the Sage CRM Knowledge center by CLICKING HERE. Empower Sales Teams to Sell Effectively Deliver Highly…
We’ve spoken previously about THE RELATIONSHIP BETWEEN YOUR CRM SOFTWARE AND YOUR ERP SYSTEM, but what if you haven’t yet integrated CRM into your existing ERP system? Let’s take a look. All of the mid-market ERP systems on the market today have a native CRM system that is part of…
Customer Relationship Management (CRM) software is customer-centric, and allows you to communicate effectively and consistently with your customers and prospects. An ERP (Enterprise Resource Planning) system allows you to handle your financial affairs, your inventory and billings, and even to manage and track your manufacturing processes. So, should these systems…
“Performing at this level is a true team effort, and I’m extremely proud of all our staff and all our North American offices,” said Doug Deane, President of DSD Business Systems.
Back in the 1980’s and 90’s, we sold computer software that stored customer information and helped an enterprise manage its communications with its customers. That software helped with mailings, it printed labels when needed, and served as the go-to source for customer contact history. They were computerized address books on…