Category: CRM

DSD Adds Acumatica to Product Portfolio

DSD Business Systems is proud to announce the addition of Acumatica to our product portfolio.  Acumatica is a powerful cloud accounting and business management software.  Focusing on the needs of small and mid-size businesses, Acumatica looks to empower companies to drive growth. “DSD Business Systems’ new strategic alliance with Acumatica…

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How CRM Can Improve Your Customer Experience

During Software Symposium, DSD Business Systems’ recent customer event, I had the pleasure of viewing a break-out session presented by Rob Lawson, Senior Sales Engineer and top CRM advocate at Sage North America. Rob’s presentation was titled Delivering the Ultimate Customer Experience Using CRM. What intrigued me most about this…

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New to CRM? Crawl, Walk, Run to Succeed.

The power of Customer Relationship Management (CRM) systems continues to grow. Gartner predicts that by the year 2017, the CRM market will be a $36 billion dollar industry. The number of problems a CRM system can solve for a sales and service organizations is amazing. However, I can’t tell you…

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Should I Invest In Sage Business Care?

Each year, our clients receive renewal notifications for their Sage ERP or CRM Business Care Plan.  There are many businesses that consider saving a few thousand dollars by not renewing their plan.  I strongly suggest that you read this before making that important decision. What is Sage Business Care? Sage…

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The Era of Mobile Solutions in Business

I’ve been involved in the consultative sales profession for almost a decade.  About 8 years ago, I was living out of a suitcase and traveling 50% of the time for business.  While being out or in the office, I managed to track client information using everything from white boards, to…

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ERP and CRM Software in the Cloud: Clarifying Definitions (Part II)

In the second blog of this series, we’ll focus on clarifying some definitions surrounding cloud-based computing solutions. What’s the Difference Between “On-Demand” vs. “Subscription”? These terms refer to payment models, but they are joined at the hip with the Internet, because without the Internet, they could hardly exist.  Subscription software…

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