INSOURCING

In a recent blog, I talked about offshoring and how the perceived benefit of paying a lower wage can be more than offset by a slew of disadvantages.  Not the least of those disadvantages is a lack of control over “your” programming staff. This was reinforced by an article that…

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USING OFFSHORE PROGRAMMING SERVICES

Offshoring is one of the most popular business trends, and there are many who will say that it’s patriotic.  What could be better for our economy that making a large profit on our software products and support services that originate in a country with cheaper prevailing wages, and then spending…

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CLOUD VS. ON-PREMISES: IS THERE A RELIABILITY DIFFERENCE?

Salesforce.com,  a widely used and respected cloud CRM product, experienced an outage on June 28, 2012.  You can read more about it at Salesforce Outage June 28th. Amazon Web Services also had an outage on June 30,2012 which brought down well-known websites such as NetFlix, Pinterest and Instagram.  Read more…

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WHAT IS “CRM”?

Back in the 1980s and ’90s, we sold computer software that stored customer information and helped an enterprise manage its communications with its customers.  That software helped with mailings, it printed labels when needed, and served as the go-to source for customer contact history.  They were computerized address books on…

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SAGE SUMMIT 2012 – AUGUST 12 THROUGH 17 IN NASHVILLE

Sage Summit is Sage’s annual conference for channel partners and customers.  Last year’s event was Sage’s first joint partner and customer conference, and it was very well attended.  This year’s event is from August 12th through 17th (customers starting on August 14th) in Nashville, TN, and they are expecting it…

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