Customer Interaction Management Software Platform for Sage 100
CIMcloud is a Customer Interaction Management (CIM) software platform, and provides solutions with e-commerce capabilities for customers, and CRM functionality for employees.
Designed specifically for product-centric B2B companies, and built with complete integration capabilities with existing ERP systems, CIMcloud can optimize the way companies interact with their customers.
Why You Need ERP Integration
Providing tools and applications to customers and employees is an invaluable asset for your business, enabling more effective and efficient customer interactions. But what is really needed for these tools to be valuable? Data.
Whether it’s the data used to power the application, or the information that results from usage, these tools are only as valuable as the information displayed to (and resulting from) users.
That’s why CIMcloud’s platform is powered by the Perfect Sync ERP integration framework.
Think You Need e-Commerce?
Maybe you’ve tried one of the popular shopping cart platforms, and it didn’t work very well for your business or your customers. There’s a reason that the most popular e-commerce software packages don’t work for your business: they’re all built for B2C and selling to consumers.
Think You Need CRM?
Every company uses CRM, right? The promise of CRM is great: providing data and tools for increased sales rep visibility to drive sales and customer relationships. But does CRM deliver on that promise?
With CIMcloud’s E-commerce Storefront, users are creating an additional avenue for customer interactions that will help attract new customers and offer existing customers a convenient alternative to shop for products, thus increasing sales opportunities and improving brand market presence.
That’s why CIMcloud’s E-commerce Storefront is designed to speak to all audiences, giving each visitor the desired depth of information.
Most customers either
a) never tried e-commerce because it seemed too complex for their business, or
b) they’ve tried an e-commerce site that has failed because it doesn’t account for B2B specific needs.
CIMcloud’s Customer Self-Service Portal is a secure, web-based tool that empowers your customers to help themselves however they want, giving them higher visibility into customer-specific information and a more convenient way to place orders.
It uses Perfect Sync technology to display 100% accurate data from your ERP on all connected devices, placing a tool at the center of all customer interactions and removing the need for information to flow through your reps.
Perfect Sync is a data syncing framework that was developed with one goal in mind: to provide the best ERP integration on the market. With 100% perfect delivery of data between your ERP and our platform, and automatic detection of data changes, we’re confident that we are accomplishing that goal.
CIMcloud has a mature, cloud-based B2B software suite that integrates with existing ERP (financial and accounting) software systems. A major component of CIMcloud is our Cloud Data and API platform.
This cloud data platform is designed to move data between all of a company’s business applications (like B2C E-Commerce platforms, marketing automation systems, native mobile apps, customer procurement systems, etc.) and existing ERP systems.
CIMCloud CRM helps to optimize customer interactions by leveraging the existing data in your ERP system and displaying this business-critical data at your employee’s fingertips. This enables them to make informed decisions on where and how to best spend their time, view essential reports at-a-glance, respond to information requests, and perform tasks on behalf of their customers such as ordering and making payments.
Best of all, your reps can access all this information even when they’re not in the office, because these web-based tools work 24/7 on any connected device.
Key Integrations with Sage 100
All Sage 100 integrations are not equal - both the quality and the depth of integration matter.
Businesses are increasingly dependant on integration software to allow information to be unlocked to power e-commerce, payment portals, and sales rep tools on their website. This data drives the customer activity functions that are now moving online – customers want all of their information available to them right now.
CIMcloud provides 100% perfect delivery of data between Sage 100 and your website(s), triggered by automatic detection of data changes on either end.