Processing Service Orders with Sage 100 and Service Center
The Service Center module from DSD Business Systems is the only Sage 100 enhancement designed to fully address the needs of your depot repair or service center business. It is the ideal solution for businesses that need to track warranties, perform repair services, send replacement units and return items to stock. It is closely integrated with the Sales Order, Inventory Management and Accounts Receivable modules. Whether you are a manufacturer, distributor or third-party service provider, Service Center will make life easier. Eliminate double entry between your accounting system and those excel spreadsheets or access databases.
How Can I Use Service Center?
- Repair customer’s equipment or inventory
- Track third party repairs for an authorized repair center
- Refurbish internal equipment or resale inventory
The Service Center enhancement will streamline the processing of your returns – or repairs and provide you with greater insight into your service center business. Service Center allows you to send and track loaners or demo units, track and manage multiple warranties, run failure analysis and technician productivity reports and keep a complete service history. Technicians can enter time entries for time spent on each repair or service item. Custom service order status’s can be created and you are able to track each status change on a service order, when the status change happened and who changed the status.
Service Center also allows you to track ownership history of a service item. See who the item was sold to originally, when it was invoiced, and any ownership changes throughout the life of the item.
If your company processes returns, repairs, exchanges or warranties, then Service Center is an excellent solution for your business. Do you already use the RMA module for Sage 100 and find that it just can’t handle all the needs of your business? If so, Service Center is a product you should explore further.
Nicole Ronchetti, Product specialist at DSD Business Systems