Tag: crm

DSD’s Strategic Consultation: A Software Health Check

As the end of the year begins to approach, we like to remind our clients annually how important it is to conduct regular system health checks for their business management software.  A regular system health check allows our client’s business software to run efficiently, reliably, securely, and at peak performance. …

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How CRM Can Improve Your Customer Experience

During Software Symposium, DSD Business Systems’ recent customer event, I had the pleasure of viewing a break-out session presented by Rob Lawson, Senior Sales Engineer and top CRM advocate at Sage North America. Rob’s presentation was titled Delivering the Ultimate Customer Experience Using CRM. What intrigued me most about this…

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Software Symposium 2015 Recap

The emphasis was on customer service at DSD Business Systems’ recent Software Symposium in La Jolla. The Software Symposium was a much anticipated customer event, held on the beautiful garden terrace at the Hyatt Regency La Jolla. The focus on customer service began with the morning keynote by Brad Smith,…

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New to CRM? Crawl, Walk, Run to Succeed.

The power of Customer Relationship Management (CRM) systems continues to grow. Gartner predicts that by the year 2017, the CRM market will be a $36 billion dollar industry. The number of problems a CRM system can solve for a sales and service organizations is amazing. However, I can’t tell you…

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Thirty Years of Excellence

Thirty Years of Excellence Thirty years is a long, long time for any company to be in business.  DSD Business Systems is celebrating its thirtieth anniversary this year, which says a great deal about us.  It means … We love what we do We’re great at it We have immersed superstars in…

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The Era of Mobile Solutions in Business

I’ve been involved in the consultative sales profession for almost a decade.  About 8 years ago, I was living out of a suitcase and traveling 50% of the time for business.  While being out or in the office, I managed to track client information using everything from white boards, to…

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ERP and CRM Software in the Cloud: Clarifying Definitions (Part II)

In the second blog of this series, we’ll focus on clarifying some definitions surrounding cloud-based computing solutions. What’s the Difference Between “On-Demand” vs. “Subscription”? These terms refer to payment models, but they are joined at the hip with the Internet, because without the Internet, they could hardly exist.  Subscription software…

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