DSD’s Strategic Consultation: A Software Health Check

DSD’s Strategic Consultation: A Software Health Check

As the end of the year begins to approach, we like to remind our clients annually how important it is to conduct regular system health checks for their business management software.  A regular system health check allows our client’s business …

Read More

2015 Update: The Era of Mobile Solutions in Business

As summer approaches and the weather starts to warm up, we are reminded of how nice it is to spend the days outside, rather than be tied to an office.   I thought this would be a good time to …

Read More

How CRM Can Improve Your Customer Experience

During Software Symposium, DSD Business Systems’ recent customer event, I had the pleasure of viewing a break-out session presented by Rob Lawson, Senior Sales Engineer and top CRM advocate at Sage North America. Rob’s presentation was titled Delivering the Ultimate …

Read More

Software Symposium 2015 Recap

The emphasis was on customer service at DSD Business Systems’ recent Software Symposium in La Jolla. The Software Symposium was a much anticipated customer event, held on the beautiful garden terrace at the Hyatt Regency La Jolla. The focus on …

Read More

New to CRM? Crawl, Walk, Run to Succeed.

The power of Customer Relationship Management (CRM) systems continues to grow. Gartner predicts that by the year 2017, the CRM market will be a $36 billion dollar industry. The number of problems a CRM system can solve for a sales …

Read More

Five Golden Rules of Customer Service

The Golden Rule is a guide of ethical conduct, which states “Do unto others as you would have them to do unto you”.  I often refer back to this guiding principle in life and I find it to be very …

Read More

Thirty Years of Excellence

Thirty Years of Excellence Thirty years is a long, long time for any company to be in business.  DSD Business Systems is celebrating its thirtieth anniversary this year, which says a great deal about us.  It means … We love what we …

Read More

The Era of Mobile Solutions in Business

I’ve been involved in the consultative sales profession for almost a decade.  About 8 years ago, I was living out of a suitcase and traveling 50% of the time for business.  While being out or in the office, I managed …

Read More

ERP and CRM Software in the Cloud: Making the Move to the Cloud (Part III)

In the final blog of our series, we focus on what companies with on-premises based software need to consider before moving to a cloud-based solution. How does Cloud Software Differ in Design from On-Premises or Legacy Software? There are fundamental …

Read More

ERP and CRM Software in the Cloud: Clarifying Definitions (Part II)

In the second blog of this series, we’ll focus on clarifying some definitions surrounding cloud-based computing solutions. What’s the Difference Between “On-Demand” vs. “Subscription”? These terms refer to payment models, but they are joined at the hip with the Internet, …

Read More