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Sage MAS 90 and Sage MAS 200 Technical Tips from DSD Business Systems

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MAS 90 & 200 Tech Tips General Tech Tips Hidden Utilites Identifying MAS 90 CD Roms Copying Company Data MAS90 3.71 PDF Manuals Recovering Disk Space Year End Closing Procedures E-mailing and Invoice or Order Creating a Custom Look-up Are you ready for 4.0? Business Insights Wizard Tape Backup Strategy Windows SP2 for 3.71 & 4.0 FRX Desktop - Custom Financials Share Point Required on Server How to copy a company in 4.0 Accounts Payable Tips Payments &: Wire Transfers Reversing an AP Check 1099 Printing for Year 2003 E-mailing an Order or Invoice Accounts Receivable Tips Bank Transfers Sales Tax Calculation Utility Balance Forward Issue Customer Sales Summary by Year Report Top 15 Customer Rank Report Refunding Sales Tax Customizing Lookups in 4.0 Apply a Credit Memo to an Invoice Processing Customer Deposits E-mailing an Order or Invoice General Ledger Tips Balancing Inventory to the GL Finding G/L Problems & Preparing for 4.0 Out of Balance in 4.0 Trial Balance Recording Bank Transfers with Transaction Journal Entry Batch Processing in G/L 4.0 Inventory Tips Inventory Transaction Types Purchase Order Tips How to Clear Backorderd PO's Managing the PO Clearing Account Payroll Tips Voiding a Direct Deposit Check Arizona State Income Tax Min. $5.00/Month Workaround Updating Federal 941 Form for Year 2003 2003 Payroll Year-End Procedures W-2 Processing W2 Printing for Year 2003 Sales Order Tips Credit Memo with a Credit Card Processing Customer Deposits Crystal Reports Tax Tips Using Form DE-4 to adjust CA State Income Tax Withholding 1099 Printing for Year 2003 W2 Printing for Year 2003 2003 Payroll Year-End Procedures W-2 Processing MAS 90 4.0 Tech Tips Are you Ready for 4.0? Solving Client Server Firewall Issues Finding G/L Problems & Preparing for 4.0 Out of Balance in 4.0 Trial Balance Windows XP SP2 Support for 4.0 Recording Bank Transfers with Transaction Journal Entry Batch Processing in G/L 4.0 How to Copy a Company in 4.0 DSD Services Training MAS 90 & MAS 200 MAS 500 SalesLogix On Site Training Crystal Reports IT & Network Services Internet Services Professional Services Consulting Implementation Support Custom Programming

Sage MAS 90 4.0 Tech Tips from DSD

DSD Sage MAS 90 Tech Tip 31 - Tech Tip: Solving Client Server Firewall Issues

by Jennifer Phillips

Many of our users are currently installing Microsoft Updates to help combat viruses and worms. Some users find that after installing the Microsoft Updates they are unable to launch (or get into) Sage MAS 200. When they attempt to start Sage MAS 200 (log on) they get a blank screen, or the workstation startup icon keeps “pinging” the server. Here is one troubleshooting suggestion.

In order for Sage MAS 200 to work, your PC must be able to “talk” with your server. Your server must also be able to “talk” with your PC. If the two pieces are unable to communicate,Sage MAS 200 will not work. To troubleshoot you will want to open a command prompt on your PC and ping the server. (If you don’t know the IP address for your server, you will find it in the Workstation’s ..\Mas90\Home\Launcher folder in the Sota.ini file.) Then go to the server, and ping your PC. (If you do not know the IP address of your PC, get to the command prompt and type IPCONFIG. Your IP address will display on your screen.) If you cannot ping the server you have a network problem. Call our IT department for additional network assistance.

If you are able to ping the server, but the server is unable to ping the PC, your firewall may be preventing the connection. On a Windows XP workstation, the problem is most likely the XP’s local firewall has been turned on by the Microsoft Windows updates. For Windows XP, Right Click on “My Network Places” to get to the properties screen.

Select your local area connection. Then right click and get to the properties:

Go to the Advanced Tab. Make certain that the Internet Connection Firewall box is unchecked.

Un-checking the box should allow the server to communicate with the PC. You should now be able to launch Sage MAS 200. If you are still unable to launch Sage MAS 200, call us for assistance.

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