Communications

2011 WAN Acceleration: State of the Market

In modern distributed businesses, the nature of the network and how data is delivered has changed greatly. With companies increasingly...

Telepresence and the Video Frontier

This report shows how companies gain business value from telepresence based on their goals of reducing travel, achieving a quantitative return on investment, optimizing cost centers, or improving profit centers. This research is based on interviews and survey responses of 102 respondents in October and November of 2010.

Is Skype Your Next Enterprise Communications Provider?

In September and October 2010, Skype has been party to several announcements that speak to its newfound focus on the enterprise. Although Aberdeen research has tracked Skype as both a videoconferencing channel and a collaboration tool, formal Skype adoption has traditionally been hampered by the lack of enterprise security, support and management...

Helping the Helpless Desk: Challenges CIOs Face to Deliver World Class IT Support

Technical support has become as essential to the modern business as information technology is to the modern economy. Most employees and customers lack the skills, time, and access to fix technical problems themselves. Meanwhile, with the rise of SaaS and over-the-internet services, even technologically skilled users must rely on service providers for...