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Business Intelligence (BI)
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Brought to you by DSD Business Systems and the Aberdeen Group
Taking BI to the Front-Line: Customer Facing Business Intelligence
The internet has empowered existing customers and prospects alike. Potential buyers can be highly educated about potential suppliers and their products and services long before the supplier even knows that the prospect exists! It is vital then that customer-facing employees have access to rich, comprehensive data so that they can engage productively...
Enterprise Search for Operational Intelligence
Traditionally, business intelligence has been used to drive decision-making by bringing order and insight to structured (transactional)...
BI for the SMB: Unlocking Hidden Business Insight to Drive Profit
Most organizations recognize the danger of relying too heavily on "gut-feel" when it comes to making critical business decisions. As a result these companies increasingly turn to Business Intelligence (BI) tools to provide fact-based insight as a key underpinning of the decision making process....
Mobile BI: Actionable Intelligence for the Agile Enterprise
The global economic downturn may have slowed, but it is not over. Yet in some respects, it appears more of a global restructuring than...
Predictive Analytics - Driving Sales with Customer Insights
The range and volume of data that can feed data mining and predictive analytics models increases un-abated. With the rise of social media, enterprises potentially have access to more data about their customers than ever before. But, more data doesn't necessarily mean better predictive insights. Companies are increasing their ability to tap into data...
Operational Dashboards Drive Profits and Customer Retention
This report compares the performance of organizations having few (10%), some (40%), or many (80%) of their key performance indicators visible to managers and decision makers through dashboards. The research finds that companies with many KPIs visible in their dashboards are more profitable and enjoy far high customer retention rates than their peers....
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