SMSM – Service Center

The Service Center module keeps your company in touch with your customers and with the products you sell and service. Service Center allows you to track warranties, return products, exchange items, and process repair orders.

The Service Item data base automatically tracks items sold from your inventory so that when a repair is required, you can see when it entered your inventory, when it was sold, to whom it was sold, who the current end-user is, what warranties cover it, and what service has been performed in the past.

If a Service Item needs to be repaired, replaced, or returned, you can create a Service Order to process the item through your operation and accounting system. At the time you create the Service Order, you can also see whether the item being repaired is under warranty, what is covered under the warranty, what repairs have been done in the past on the same item, or whether the customer is on credit hold. You can print service order forms, service item labels, picking sheets, bar code labels, and shipping labels for each order in text or graphical format. You can charge for labor and track that labor by service technician. If repair parts are needed, you can search your inventory for the parts, select from any warehouse, and utilize the special pricing options set up in your Inventory Management system for that customer.

Service Orders can move through a series of status codes that you control until the repair is complete. At that point the system can automatically create a Sales Order invoice to bill for the whole Service Order, or for just the Service Items that have been completed.

As you process Service Orders, you create a database of service history, labor analysis, failure codes and customer invoices.

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