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DSD
Business Systems News Product News, Tech Tips and the Inside Scoop July 2003 l www.dsdinc.com l 619-683-9900 |
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| Index | MAS 90 / MAS 200 - MAS 500 - Enhancements - CRM - The IT Guys | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Upcoming
MAS Versions Irvine, CA June 9, 2003 - Sage Software, the leading provider of accounting software for the mid-market, today announced the upcoming release of MAS 500 version 6.3, the company’s enterprise-level business management solution, as well as the upcoming releases of the company’s popular MAS 90 and MAS 200 products. Best Software offered a sneak preview of the upcoming versions of these products for business partners at the company’s first Insights conference, last month in Orlando, FL. Available in September, this release of MAS 500 represents a major milestone in the life of the product – the introduction of Business Insights Analyzer, Sage Software’s powerful new data querying tool. With this new tool, less technical financial and line managers will be able to extract and analyze information from the MAS 500 system with ease. Key to the Analyzer’s simplicity are several pre-defined data views that join all logically related data in a single grid. From there, users can slice and dice the information by useful parameters such as product line, department or customer class, using pivot tables. They can also view data as a graph or chart displayed right inside the MAS 500 Desktop for the ultimate in convenience. “In today’s competitive marketplace, customers want more from their accounting and business management solutions than just being able to write checks and send invoices. With the Business Insights Analyzer, MAS 500 customers can wrap their arms around key business performance indicators and use them to make insightful decisions on a daily basis, ” said Sage Software’s Craig McCollum, Sr. VP and General Manager of Accounting Solutions. For more: http://www.bestsoftware.com/newsroom/news/index.cfm?fuseaction=news.detail&id=300
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Upcoming MAS 90 and MAS 200 Classes
All classes are held from 9am - 5pm, and cost $425 per person unless stated otherwise. Lunch is provided. They are held at the DSD Building in beautiful Mission Valley in San Diego. To register by fax, download and print: Registration Form To register, call Sandy McCauley at 619-683-9900 or e-mail SandyM@dsdinc.com
The Freebie: Customer Sales Summary by Year Report The Customer Sales Summary report prints sales history for selected customers for the five years 1999, 2000, 2001, 2002 and 2003. The report is sorted by Division and Customer Number. Prompts: Division Range and Customer Number Range. Table Reported From: A/R Invoice History Header (ARN) file. Totals From: Taxable Sales + Non-Taxable Sales + Freight + Sales Tax – Discount Amount. To get this freebie, visit: http://www.dsdinc.com/products/mas90_and_mas200/tech_tips/mas90_techtip_9.htm |
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MAS 500 Promotions Family Upgrade Program Customers using a variety of Sage Software products can upgrade to MAS 500. Receive a 20% discount off the MAS 500 list price, or receive 0% financing on product purchases through the American Express Business Finance Program.* For more information, contact April Holman at 619-683-9900 or AprilH@dsdinc.com. MAS 500 Free Webinars These web-based seminars are available so you can discover how MAS 500 can be used to improve your business. For more information or to sign-up, visit: http://www.bestsoftware.com/sales/seminars/Default.htm
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MAS 90 and MAS 200 Enhancements Product of the Month: California Magnetic Media Unemployment Reporting MRCA California DE6 Quarterly Unemployment Magnetic Media allows the generation of magnetic media (diskettes) compliant with the California Quarterly DE6 Wage Information as required by the State of California Employment Development Department "Beginning with tax year 1995, employers are required to make their report of contributions and wages (section 1088 (a) (1) of the California Unemployment Insurance Code (CUIC) by magnetic media if the employer is required to report W-2 data to the federal government by magnetic media. Currently, the federal government requires employers with 250 or more W-2s to file by magnetic media. The magnetic media filing threshold of 250 or more employees applies only to California employees. Multi-state filers who have less than 250 California employees will not be required to report on magnetic media, however, they are encouraged to do so." For more information, contact Kim Clark at 619-683-9900 or KimC@dsdinc.com.
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Zero Percent / Zero Cost Leasing Available on all SalesLogix Purchases! Let's face it. Investing in high-quality CRM software isn't cheap. Add to that the customization usually required to get it to work the way your company works, and budgets can be busted in a flash. SalesLogix has taken the pain out of purchasing an all-encompassing CRM package. You can now get zero percent leasing through American Express on approved credit. This allows you to "spread" the price of SalesLogix out over 12, 24, or even 36 months, without ever accruing a finance charge (or "money factor" as they say in leasing.) Leasing offers significant advantages to businesses, and you can't do better than zero percent leasing.* * Some restrictions may apply, please contact Stephanie Smith for promotion details and expiration dates. Contact Nicole Stone, Stephanie Smith, or Mike Mahoney today to find out more about zero percent leasing. Contact Mike Mahoney (MikeM@dsdinc.com or 619-683-9900) for an analysis of your current TeleMagic software and in making the best recommendation about which CRM product is right for you. To find out more general information on SalesLogix, please contact Stephanie Smith (StephanieS@dsdinc.com or 619-683-9900).
Don't Make the Same Mistakes as Other Companies! In some circles, CRM (Customer Relationship Management) has become a dirty acronym. This is because many large companies sunk vast amounts of money into a CRM initiative, just to see it fail. Some analyst reports indicate that up to 80% of all CRM initiatives fail. There seem to be 10 common mistakes that companies make when initiating a CRM project. We will be focusing on a couple of these mistakes in each upcoming newsletter. In our last newsletter, we talked about mistake #1: Failure to Factor in Strategy and mistake #2: Customers don't want to be managed. If you missed them, please visit http://www.dsdinc.com/newsletters/2003-06_DSD_News.htm Mistake #3: Lack of Success Metrics There are many companies that go out and put in a CRM system without any overall goals or metrics that measure whether the project can be deemed a success (or not.) The problem with this is you never really know whether your CRM project ended up being a success or not. To rectify this, start with the sentence "This CRM project will be considered a success if it ___________". The blank might contain something like:
The best way to establish the CRM success metrics is to link them to the business's overall goals and objectives. Mistake #4: Underestimating Data Integration Issues. The goal of a great CRM system is that all data relevant to a customer or prospect is in one place. That usually does not mean that all that information was data entered into the CRM system and nothing else. Everyone wants to avoid "islands of data", but this is trickier than everyone thinks. You must take special care in integrating your other systems with your CRM purchase, and in particular your accounting system. If your accounting program is a proprietary package that does not offer an open way to access it's data from outside programs, or does not offer a link to popular CRM systems, then it's time to dump and replace your accounting program
first before implementing your CRM system. Please contact Mike Mahoney (MikeM@dsdinc.com or 619-683-9900) for more information.
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Shields Up! by Bill Herde and Andrew Ault You have undoubtedly heard that hackers can access computers via the Internet without permission. If a computer is hooked up to a cable modem or DSL line without precautions, it is probably going to become the plaything of a hacker. The person may use your computer to send Spam e-mail to others, act as a webserver or ruin your computer. DSD's IT department can, of course, help keep this from happening. But wouldn't it be nice to be able to click on a link in a website and test your Internet security? Well, you can! Computer pioneer Steve Gibson's Gibson Research Corporation at http://www.grc.com offers an Internet probe service called Shields Up! From his site, you can test your Internet security. Just go to the link shown above and scroll down until you find Shields Up! and follow the instructions. This can often expose vulnerabilities in a system's Internet defenses. If you find any problems, call our IT Guys at 619-683-9900!
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monthly newsletter is sent to DSD Business Systems customers and partners.
If you do not wish to receive this publication, please reply with the
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All prices and offers are subject to change without notice. Copyright 2004 , DSD Business Systems, San Diego, CA. All rights reserved.
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